INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Product Consistency: Yes, you can expect to receive the same product that you see in the picture, but it's always a good idea to check the product description and reviews for any discrepancies.

Where can I view my sales receipt?

Viewing Sales Receipt: You can usually view your sales receipt in your account section on the website or by checking your email for a confirmation message from Zevirah.com.

How can I return an item?

How can I return an item Returns are accepted only for non-delivered orders, wrong items, or damaged or defective products. They are not accepted for change of mind or sizing. Email [email protected] with the subject line "CLAIM: [Order Number]". For wrong or damaged items, report within 24 hours of delivery with a continuous unboxing video. Non-delivered orders can be reported once 12 working days have passed since the order date. Non-delivered orders and wrong items are refunded or replaced, as you prefer. Damaged or defective items are replaced. See our Return & Replacement Policy for details.

Will you restock items indicated as “out of stock?”

Restocking Out-of-Stock Items: If an item is out of stock, you can try contacting Zevirah's customer support to ask if they plan to restock it. Some websites also offer notification services for out-of-stock items.

Where can I ship my order?

Where can I ship my order? We currently deliver within India only. Shipping is free on orders of ₹5,000 and above. Below that, shipping is ₹300 for Delhi and ₹500 for the rest of India.

Contact Zevirah ✨

Whether you have a question about our 925 Silver collection, need help with sizing, or want to reach us about an order, our team in North West Delhi is here to help.

General Contact

WhatsApp & Call: +91 08178535315 (Monday–Saturday, 10:00 AM–7:00 PM IST)
Email: [email protected]
Registered Office: AM 175, Shalimar Bagh, Delhi, Delhi 110088

Reporting a Non-Delivered, Wrong, or Damaged Item

If your order hasn't arrived, arrived incorrect, or arrived damaged, please write to us at [email protected] with the subject line "CLAIM: [Order Number]".

For damaged or defective items specifically:

Do not remove the tamper-evident security seal from the package.
Keep your continuous, unedited unboxing video ready — this is mandatory for all damage claims.
Include in your email:
- The unboxing video (attached, or a Google Drive link if the file is large)
- High-resolution photos of the outer packaging and the security seal
- A short description of the issue

Claims submitted without a continuous unboxing video, or with a broken security seal, will not qualify for return/replacement.

For full details on timelines and resolution options, see our [Return & Replacement Policy].

INFORMATION ABOUT US