Zevirah FAQs
Zevirah FAQs: Get the Inside Scoop
Find answers to your questions about our jewelry, orders, shipping, and more
Q: What is Zevirah?
Zevirah is a premium jewelry brand. Our pieces are handcrafted in Delhi in 925 sterling silver and set with 5A quality Signity crystals. They are made to be worn every day.
How can I place an order?
Browse our collections, add your favourite pieces to the cart and check out. Enter your delivery address and complete payment.
What payment methods do you accept?
We accept major credit and debit cards, UPI, net banking and digital wallets.
Can I change or cancel my order?
You can cancel any time before dispatch for a full refund. Email us with your order number as soon as possible. Once an order is dispatched, it cannot be cancelled.
Do you ship outside India?
Not at the moment. We deliver within India only.
How long will my order take?
We dispatch within 3 to 5 business days of payment confirmation. Delivery then takes 4 to 7 working days. Your order should arrive within 7 to 12 working days of ordering.
What does shipping cost?
Shipping is free on orders of ₹5,000 and above. Below ₹5,000, a flat charge applies: ₹300 for Delhi and ₹500 for the rest of India.
How can I track my order?
Once your order ships, we email you a tracking link.
Is Zevirah jewelry real silver? Is it safe for sensitive skin?
Yes. All our pieces are made from authentic 925 sterling silver (92.5% pure silver), which is generally gentle on sensitive skin. Skin reacts differently from person to person. If your skin is very sensitive, write to us before you order.
How should I care for my jewelry?
Follow our "Last On, First Off" rule: put on perfume and lotion first, jewelry last.
Clean gently with a soft toothbrush, lukewarm water and a mild, phosphate-free dish soap.
Buff with a 100% cotton silver polishing cloth.
Store in an airtight pouch in a dry place to slow tarnishing.
What is your return policy?
We do not accept returns or exchanges for change of mind or size preference. We do help if your order does not arrive, the wrong item arrives, or your item arrives damaged or defective. Report wrong-item and damage claims within 24 hours of delivery, with a continuous, unedited unboxing video. Full details are in our Return & Replacement Policy.
Do you offer a warranty?
Yes. Every piece has a 2-year warranty from the date of delivery. It covers manufacturing defects: stone loss caused by a failed setting or prong, breakage caused by a making fault (such as a broken post, clasp or solder joint), and plating that peels or flakes because of a defect. It does not cover accidents, bending or crushing, normal wear and tear, scratches, tarnish, chemicals, repairs by anyone else, or loss. Rose gold plating is a final finish and is not covered. To make a claim, email us with your order number and clear photos. We will repair or replace the piece. You pay shipping to send it to us, and for its return delivery after repair.
How do I know my jewelry is real 925 silver?
Every Zevirah piece is made from 925 sterling silver (92.5% pure silver) and stamped Z925, our mark for 925 sterling silver.
Are the Signity crystals genuine?
Yes. Every piece uses authentic 5A quality Signity crystals, known for their sparkle and clarity.
What ring sizes do you make?
We make rings in all Indian sizes, 6 to 30. Choose your size at checkout.
Do you offer custom jewelry?
Yes, for selected designs. Email us to discuss your idea. Custom and personalized pieces take extra time to make.
Do you offer gift packaging?
Every order comes in gift-ready packaging. You can add a personal message at checkout.
How can I reach you?
Email us at [email protected], message us on WhatsApp at +91 8178535315 (Monday to Saturday, 10:00 AM to 7:00 PM IST), or message us on Instagram @zevirahofficial. We usually reply within 24 hours.