Zevirah FAQs
Zevirah FAQs: Get the Inside Scoop
Find answers to your questions about our jewelry, orders, shipping, and more
Q: What is Zevirah?
A: Zevirah is a premium jewelry brand offering elegant designs crafted in 925 sterling silver, adorned with 5A quality Signity crystals and other fine materials. Our pieces are designed to combine timeless style with everyday wearability.
Q: How can I place an order?
A: Simply browse our collections, add your favorite pieces to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and digital wallets (Razorpay/Stripe/PayPal depending on your region).
Q: Can I modify or cancel my order after placing it?
A: Yes, you can request changes or cancellations within 24 hours of placing the order. Please email us at [email protected] with your order ID
Q: Do you ship internationally?
A: Yes, for International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
Q: How long will my order take to arrive?
A: Orders are usually dispatched within 2–3 business days and delivered within 5–7 business days across India.
Q: How can I track my order?
A: Once shipped, you will receive an email/SMS with a tracking link to monitor your package.
Q: Are your products real silver? and is Zevirah jewelry hypoallergenic?
A: Yes. All Zevirah jewelry is made from authentic 925 Sterling Silver (92.5% pure silver). We guarantee our pieces are 100% hypoallergenic, nickel-free, and lead-free, making them completely safe for sensitive skin.
Q: How should I care for my 925 Sterling Silver jewelry?
A: Follow our 'Last On, First Off' rule: apply perfumes/lotions before wearing your jewelry.
Gentle Clean: Use a soft toothbrush with lukewarm water and phosphate-free dish soap.
Polish: Buff with a 100% cotton silver polishing cloth to maintain its shine.
Storage: Store in an airtight pouch or a dry place to prevent oxidation.
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unworn, undamaged items in their original packaging. Custom or personalized pieces are not eligible for return.
Q: How do I initiate a return or exchange?
A: Email [email protected] with your order details, and our team will guide you through the process.
Q: Do you offer a warranty on your jewelry?
A: Yes, we provide a 6-month warranty on manufacturing defects. Normal wear and tear or improper handling are not covered.
Q: Are the Signity crystals genuine?
A: Absolutely. Every Zevirah piece features authentic 5A quality Signity crystals, known for their exceptional sparkle, clarity, and diamond-like brilliance.
Q: Do you offer custom jewelry?
A: Yes, we accept select custom design requests. Contact us at [email protected] to discuss your idea.
Q: Can I order gift packaging?
A: All Zevirah jewelry comes in elegant gift-ready packaging. You can also add a personalized message at checkout.
Q: How can I reach customer support?
A: Email us at [email protected], or message us on Instagram @zevirahofficial. We typically reply within 24 hours.