Return & Replacement Policy

Last Updated: October 2026

What This Policy Covers

Zevirah does not accept returns for change of mind, sizing preference, or any reason unrelated to a problem on our side. Jewelry can be worn, so we cannot accept an item once it has left its sealed packaging, unless it is damaged, defective, or not what you ordered.

We help in only three cases:

Return & Replacement Policy

Last Updated: October 2026

What This Policy Covers

Zevirah does not accept returns for change of mind, sizing preference, or any reason unrelated to a problem on our side. Jewelry can be worn, so we cannot accept an item once it has left its sealed packaging, unless it is damaged, defective, or not what you ordered.

We help in only three cases:

Case

What you get

1. Non-delivered order

Full refund, or reshipment if you prefer

2. Wrong item delivered

Full refund, or the correct item if you prefer

3. Damaged or defective item

Replacement with a new unit of the same item

1. Non-Delivered Order

  • Orders are dispatched within 3 to 5 business days of payment confirmation.

  • Delivery takes 4 to 7 working days after dispatch, so your order should arrive within 7 to 12 working days of ordering.

  • If your order has not arrived once 12 working days have passed since the order date, contact us to raise a non-delivery claim.

  • We will check with the courier. Once non-delivery is confirmed, we refund the full amount you paid, including any shipping charge, or reship your order if you prefer.

2. Wrong Item Delivered

  • This applies if the item differs in model, design, colour or stone from what you ordered.

  • Report it within 24 hours of delivery.

  • Send photos of the item, the packaging and the shipping label, and your full unedited unboxing video.

  • The item must be unused and unworn, with all original tags and packaging.

  • Once we verify the claim, you get a full refund or the correct item, as you prefer.

3. Damaged or Defective Item

  • Report it within 24 hours of delivery.

  • A continuous, unedited unboxing video showing the sealed parcel being opened is mandatory. Claims without it will not be accepted.

  • Return the item in its original packaging with the tamper-evident security seal intact. If the seal is broken, we may reject the claim unless the defect itself broke it.

  • Once we verify the claim, we replace it with a new unit of the same item.

  • If the same item is out of stock or discontinued, we will offer a piece of equal or near-equal value from current stock.

Claims Will Not Be Accepted If

  • The complaint is made after 24 hours of delivery (for wrong-item and damage claims).

  • There is no unboxing video for a wrong-item or damage claim.

  • The item shows signs of wear, use, resizing or alteration.

  • The tamper-evident seal or original tag is broken for a reason unrelated to the claim.

  • The order was not delivered because the customer gave an incorrect or incomplete address.

Return Shipping

  • Return shipping costs are paid by the customer. Use a trackable courier. Zevirah is not responsible for items lost in transit on the way back.

  • Exception: if we sent the wrong item, we reimburse reasonable return shipping costs after we verify the claim.

Refunds and Timeline

  • Refunds go back to the original payment method within 5 to 7 working days of the claim being verified.

  • Replacements and reshipments are dispatched within 5 to 7 working days of the claim being verified.

Order Cancellation

  • You can cancel an order any time before dispatch for a full refund.

  • Once an order is dispatched, it cannot be cancelled. Only the three cases above apply.

  • Pre-order items cannot be cancelled before their launch date, if applicable.

Company-Initiated Cancellation

Zevirah may cancel any order (for example, if stock is unavailable, there is a pricing error or suspected fraud) and will give a full refund.

Contact Zevirah

  • WhatsApp & Call: +91 8178535315 (Monday to Saturday, 10:00 AM to 7:00 PM IST)

  • Email: [email protected]

  • Registered Office: AM 175, Shalimar Bagh, Delhi, Delhi 110088

To make a claim, email us with the subject line “CLAIM: [Order Number]”. For wrong-item and damaged-item claims:

  • Do not remove the tamper-evident seal from the parcel.

  • Keep your continuous, unedited unboxing video ready.

  • Attach the unboxing video (or a Google Drive link if it is large), clear photos of the outer packaging and the seal, and a short description of the problem.

Claims without a continuous unboxing video, or with a broken seal, do not qualify.

Grievance Officer: Mr Avikshit Aneja, [email protected], +91 9810277556. We acknowledge complaints within 48 hours and aim to resolve them within one month.