Refund & Return

Refund Policy:

Refund will be done through online mode in 5-6 working days.

Refund can be claimed on:

  1. Non-delivered products: Non-delivered can be considered after 7 working days of expected delivery date.
  2. Wrong product delivered: Difference on model number, color, making year, brand name will be considered.
  3. Damaged or non-working product delivered: Full unboxing video required.

Refund Can’t be claimed:

  1. If order not cancelled before dispatch of product.
  2. If delivered on time and complaint of damaged or wrong product not received within 2 working days of receiving.
  3. If wrong delivery address given and not changed before dispatch.
  4. If order not received at given address.

Order Cancellation:

  1. Order cancellation can be accepted in any circumstance if cancelled before dispatch.
  2. Order cancellation can’t be accepted in any circumstance if order dispatched.
  3. Customer can’t cancel the order before Launch Date.

Refund Process:

  1. Refund will be processed through online mode in 5-6 working days after we receive the returned product in the same condition we deliver.
  2. Refund will be processed after 7 working days of coupon/offer expiration date if order placed through coupons so it can ensure the coupon will not be used any further after order cancellation.
  3. % of refunded amount will vary according to product and its category.

Return Policy:

  1. Products can be returned if a complaint is registered within 24 hours after receiving the product.
  2. We try and deliver orders within 10 working days after launch.

Zevirah reserves all rights to cancel order and raise full refund without sharing reason.