Zevirah FAQs: Get the Inside Scoop
Find answers to your questions about our jewelry, orders, shipping, and more
Q: What is Zevirah?
A: Zevirah is a premium jewelry brand offering elegant designs crafted in 925 sterling silver, adorned with 5A quality Signity crystals and other fine materials. Our pieces are designed to combine timeless style with everyday wearability.
Q: How can I place an order?
A: Simply browse our collections, add your favorite pieces to the cart, and proceed to checkout. Follow the steps to enter your shipping details and complete payment.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and digital wallets (Razorpay/Stripe/PayPal depending on your region).
Q: Can I modify or cancel my order after placing it?
A: Yes, you can request changes or cancellations within 24 hours of placing the order. Please email us at [email protected] with your order ID
Q: Do you ship internationally?
A: Currently, we ship across India. International shipping is coming soon—stay tuned for updates.
Q: How long will my order take to arrive?
A: Orders are usually dispatched within 2–3 business days and delivered within 5–7 business days across India.
Q: How can I track my order?
A: Once shipped, you will receive an email/SMS with a tracking link to monitor your package.
Q: Are your products real silver?
A: Yes. All Zevirah jewelry is made from 925 Sterling Silver and is nickel-free and hypoallergenic.
Q: How should I care for my jewelry?
A: Store your jewelry in a dry place, avoid contact with water, perfumes, or harsh chemicals, and clean gently with a soft cloth to maintain its shine.
Q: What are 5A quality Signity crystals?
A: Signity crystals are premium, precision-cut stones created to replicate the brilliance of natural diamonds. 5A grade is the highest rating, ensuring exceptional clarity, sparkle, and durability.
Q: How do Signity crystals compare to Swarovski?
A: While Swarovski crystals are well-known for their beauty, 5A Signity crystals are cut to stricter diamond-like standards, offering a more natural sparkle and higher clarity. They are designed to mimic fine diamonds more closely than Swarovski.
Q: How do Signity crystals differ from Cubic Zirconia (CZ)?
A: Cubic Zirconia is widely used in imitation jewelry but typically has softer brilliance and can cloud over time. 5A Signity crystals feature superior cutting, higher refractive index, and greater hardness—providing long-lasting, diamond-like fire and brilliance that outshines regular CZ.
Q: Are Signity crystals durable for daily wear?
A: Yes. With proper care, Signity crystals maintain their shine and clarity for years, making them an excellent choice for everyday jewelry.
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unworn, undamaged items in their original packaging. Custom or personalized pieces are not eligible for return.
Q: How do I initiate a return or exchange?
A: Email [email protected] with your order details, and our team will guide you through the process.
Q: Do you offer a warranty on your jewelry?
A: Yes, we provide a 6-month warranty on manufacturing defects. Normal wear and tear or improper handling are not covered.
Q: Are the Signity crystals genuine?
A: Absolutely. Every Zevirah piece features authentic 5A quality Signity crystals, known for their exceptional sparkle, clarity, and diamond-like brilliance.
Q: Do you offer custom jewelry?
A: Yes, we accept select custom design requests. Contact us at [email protected] to discuss your idea.
Q: Can I order gift packaging?
A: All Zevirah jewelry comes in elegant gift-ready packaging. You can also add a personalized message at checkout.
Q: How can I reach customer support?
A: Email us at [email protected], or message us on Instagram @zevirahofficial. We typically reply within 24 hours.